Tiquetum
Private ticket and support management system
Tiquetum is Politeia Soft’s private ticketing system. It manages incidents, requests and queries from customers or internal users with automated workflows, configurable priorities, intelligent SLAs and granular access control. Unlike other solutions, Tiquetum can be hosted on your own infrastructure, ensuring full data privacy.
Built for support teams of any size.
Key features
Private ticket management
System hosted on your infrastructure or in the cloud. Full control over customer data and support history.
Workflow automation
Create rules to assign, escalate and resolve tickets automatically by priority, incident type or department.
Smart priorities and SLAs
Define priority levels, service-level agreements and automatic alerts for tickets that need immediate attention.
Granular access control
Configurable permissions by team, department and role. Full audit of every action in the system.
Customer portal
Customers can create and track tickets from a custom portal with two-way communication.
Advanced reporting
Custom dashboards with performance metrics, response times, satisfaction and workload per agent.
Who is it for?
IT support teams
Centralised management of technical incidents, changes and service requests with ITIL-ready workflows.
Customer service
Resolve queries, complaints and requests with full traceability and satisfaction measurement.
Internal departments
Manage cross-department requests (HR, finance, legal) with custom approval flows.
Ready to improve your support?
See how Tiquetum can transform ticket management in your organisation.
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