SAD — Home Care Service
End-to-end home care service management for local governments and public bodies
SAD is Politeia Soft’s application for complete Home Care Service management. It covers beneficiary citizens, care workers, schedules, rotas, incidents, clock-in, leave, training, equipment and billing — all in one platform designed for town halls, provincial councils and social-service providers.
Configurable roles for administrators, coordination leads, coordinators, carers, citizens, community social services and family members. More than 15 functional modules covering the full operational cycle.
Functional modules
More than 15 modules covering every operational need of the home care service.
Citizens and beneficiaries
- Create, edit and deactivate citizens
- Filter by zone, dependency level and status
- Task assignment with programmable frequency
- Observation history and follow-up
- Coordinators assigned per citizen
Workers and carers
- Register carers with zone and specialty filters
- Contract and working-time management
- Assignment to coordinators
- PDF reports per worker
Scheduling and rotas
- Automatic weekly schedule generation
- Rota simulator with preview
- Draft, publish and adjust in real time
- Configurable public holidays by calendar
Time tracking and clock-in
- Carer clock-in and clock-out
- Coordinator approval of time records
- Hours history and PDF reports
- Leave control with day balance and conflict detection
Incidents and support
- Create and track incidents with priorities
- Complaint management with documented resolution
- External helpdesk integration via Gateway
- Filters by type, priority, status and dates
Notifications and communication
- Configurable notification system by type
- Internal messaging between coordinators and carers
- Real-time notifications with actions
- Bulk sends to all users
Documents and digital signature
- Upload and manage files linked to entities
- Generate documents and resolutions as PDF
- Digital document signing with AutoFirma
- Configurable templates by document type
Staff training
- Catalogue of courses and training modules
- Enrolment and progress tracking
- Certification on completion
Equipment (PPE)
- Inventory of personal protective equipment
- PPE assignment and return to workers
- Stock control and replenishment
Traceability and audit
- Full activity log by entity and user
- Change history with date and responsible person
- GDPR compliance with role-based access control
Dashboard and billing
- Control panel with real-time statistics
- Billing reports by citizen and period
- Monthly statistics of services delivered
Individual Care Plan (PIA)
- PIA task catalogue by category and subcategory
- Personalised assignment per citizen
- Plan compliance tracking
System roles
Seven user profiles with role-based access control (RBAC) to match any organisation’s structure.
Administrator
Full system control. Configuration, users and permissions.
Coordination lead
Supervision of coordination teams and resource allocation.
Coordinator
Day-to-day management of citizens, carers, schedules and incidents.
Carer
View schedules, clock in, report incidents and access the employee portal.
Citizen
Access information on their services, schedules and team communication.
Social Services
Overview for follow-up from public administration.
Family member
Controlled access to view the services and schedules of the person in care.
Integrations and connected services
AutoFirma
Digital signing of documents and resolutions integrated with the public administration e-signature system.
External helpdesk
Integration with external ticketing systems via Gateway for unified incident management.
Notifications
Real-time notification system with email delivery through a corporate SMTP server.
Database
Centralised storage with access control. GDPR compliance and full operational traceability.
Do you manage a home care service?
See how SAD can optimise your service management and improve quality of life for citizens and workers.