Privacy Policy
Full transparency in how we process your personal data
Last updated: 11 April 20261General Information
Politeia Soft S.L. ("we", "our", "the company") is committed to protecting the privacy of everyone who visits our website and uses our custom software services and SaaS products.
This Privacy Policy describes how we collect, use, store and protect your personal information when you use our services (including Anonimatum, Facturatum, Tiquetum, Horentia, Politeia HR and SAD).
By using our services, you accept the practices described in this policy.
2Identity of the Data Controller
Company
Politeia Soft S.L.
Address
Jerez de la Frontera, Spain
Contact email
info@politeiasoft.com
Data contact
info@politeiasoft.com
3Information We Collect
3.1 Information you provide directly
- Contact information (name, email, phone)
- Account information (username, password)
- Billing and payment information
- Documents uploaded for processing in our services
- Communications with our support team
3.2 Information collected automatically
- Device information (type, operating system, browser)
- Usage information (pages visited, time spent)
- IP address and approximate geographic location
- Cookies and similar technologies
3.3 Third-party information
We may receive information about you from payment providers, social networks (if you connect through them) and other legitimate sources.
4How We Use Your Information
Provide services
Process your requests and deliver our SaaS products according to your needs.
Account management
Create and maintain your account, process payments and issue invoices.
Communication
Answer queries and send important service notifications.
Service improvement
Analyse usage to improve and develop new features.
Security
Protect against fraud, unauthorised access and malicious activity.
Legal compliance
Meet legal and regulatory obligations in Spain and the EU.
5Sharing Your Information
We do not sell, rent or share your personal information with third parties for commercial purposes, except in the following cases:
- With your consent: Only when you explicitly authorise us.
- Service providers: With companies that help us operate (payment processing, hosting).
- Legal compliance: When required by law or to protect our rights.
- Security: To prevent fraud and protect the security of our users.
All our providers are contractually required to protect your information and use it only for the specific purposes agreed.
6Data Security
We implement appropriate technical and organisational security measures to protect your information:
No security system is 100% infallible. We recommend keeping your credentials safe and notifying us of any suspicious activity.
7Data Retention
We keep your personal information only for as long as needed to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
Account information is retained while you keep an active account. When your data is no longer needed, we delete it securely or anonymise it.
8Your Rights
Under the GDPR and other data-protection laws, you have the following rights:
Access
Request a copy of the personal information we hold about you.
Rectification
Correct inaccurate or incomplete information.
Erasure
Request that we delete your personal information.
Restriction
Restrict processing of your information in certain cases.
Portability
Receive your information in a structured, readable format.
Objection
Object to processing of your information for marketing.
To exercise any of these rights, contact us at info@politeiasoft.com. We will respond to your request within 30 days.
9Cookies and Similar Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyse website usage to improve it
- Provide personalised features
- Secure your session
You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.
10International Transfers
Your information is processed mainly in the European Union. If we need to transfer data outside the EEA, we ensure the same protections through:
- European Commission adequacy decisions
- Approved standard contractual clauses
- Approved privacy certifications
- Other appropriate legal mechanisms
11Minors
Our services are not directed at anyone under 16. We do not knowingly collect personal information from children under 16.
If you are a parent or guardian and believe your child has provided us with personal information, contact us immediately at info@politeiasoft.com so we can delete that information.
12Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, new features or applicable law.
We will notify you of significant changes by email or through our website. We recommend reviewing this policy periodically.
13Contact
info@politeiasoft.com
Address
Jerez de la Frontera, Spain
Hours
Monday to Friday, 9:00–17:00 (CET)
Response
Within 24 hours
14Supervisory Authority
If you are not satisfied with our response to a privacy query, you have the right to lodge a complaint with the competent data-protection authority in your country.
In Spain, you can contact the Spanish Data Protection Agency (AEPD).
Commitment to Privacy
At Politeia Soft, privacy is not only a legal obligation but a core value. We commit to protecting your personal data with the same care we apply to building our products.
Questions about privacy?
Our team is available to answer all your queries